Leasing Questions

1.       Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community, however it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

2.       Why do your prices have ranges? 
The prices will range on each floor plan depending on size and the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.

3.       What is the application fee and is it refundable? 
Application fees are $35 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with money order or cashier’s check. All application fees are nonrefundable.

4.       How do I apply? 
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

5.       Which utilities do I pay? 
We will cover your water, sewer, trash, snow removal and a single stall garage. Residents are responsible for gas and electric bills. 

Lease and Resident Questions:

6.       When is my rent payment due?
Rent is always due on or before the first of the month.

7.       What day of the month am I liable for a late charge?
Rent is always due on the first and a $50 late fee is assessed on the 4
th of every month (even Sundays and holidays).

8.       How can I pay my rent? 
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You can also pay with personal check in our office. You may also drop payments in the drop box (to the right of the office door) after hours and on weekends.

9.   Who do I write the rent checks out to?
You can make checks payable to Crown Pointe Apartments.

10.   What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. One pet living in the apartment will then require a one-time, nonrefundable $300 pet fee and a second pet would be an additional $100. Monthly pet rent is $25 per pet per month. Breed restrictions apply, please contact the office.

12.   If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. A 60 day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. This applies for any reason other than active-duty military orders.

13.   How can I refer a friend?
If you love Crown Pointe Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

14.   If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message on the answering machine. You may also submit work orders online if you are enrolled in our online services.

15.   There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, they will need to fill out an application to be added to your lease agreement.

16.   I will be moving out. What do I need to do?
We require a 60 day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

17.   Do you have cable services?
Yes. You can ask our leasing office for more details about Xfinity Comcast!

18.   Can I grill on property?
You are allowed to store gas and charcoal grills inside your garage and use them just outside of your garage area, away from the building. We also provide several grilling/picnic areas around the property.

19.   I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to call a locksmith. We recommend Holland Lock and Safe at
(616) 394-5080.

20.   I’ve lost my apartment and/or mailbox keys. What do I do? 
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

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