Call us : (616) 499-3709

FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashier’s check. All application fees are nonrefundable.

How do I apply?

You can apply online by finding the "Apply Now" button on the right hand side of the main menu on our property website, or click HERE to apply.

Which utilities do I pay?

Crown Pointe Apartments will cover your water, sewer, snow removal, and a single stall garage. Residents are responsible for gas, electric, cable/internet, and trash. There is a flat fee of $10/month for trash. Our apartments have electric through ­­­­­­­­­­­­­­­­­­­Holland Board of Public Works (BPW). The gas is billed through Crown Pointe Apartments (you will receive a bill monthly and can pay it with your monthly rent).

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Our security deposit ranges from $500 to 1.5x your monthly rent.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first and a $50 late fee is assessed on the 4th of every month (even on weekends and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

At Crown Pointe Apartments, we welcome up to 2 pets, cats or dogs, are allowed. One pet living in the apartment will then require a one-time, nonrefundable $350 pet fee per pet. Monthly pet rent is $30 per pet per month. Read more about our pet policy HERE. Breed restrictions apply, please contact the office.
 

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.

If I am part of the military and receive deployment or reassignment orders, can I break the lease?

Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.

How can I refer a friend?

If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?

We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.

Can I grill on the property?

You are allowed to store gas and charcoal grills inside your garage and use them just outside of your garage area, away from the building. We also provide several grilling/picnic areas around the property.

I am locked out of my apartment/garage. What do I do? 

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours you will need to call a locksmith. We recommend Holland Lock and Safe at (616) 394-5080.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

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