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FAQ

Leasing Questions

Do I need an appointment? Do you take walk-ins?

No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to ensure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one-half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?

Our apartment homes are priced individually based on the amenities and features.

What is the application fee, and is it refundable?

Application fees are $50 per person 18 and older occupying the apartment. You may pay these online by credit card, or in our office with a cashier’s check. All application fees are nonrefundable.  There is a $150 administrative fee that is refundable before lease signing.

How do I apply?

You can apply online by finding the "Apply Online" tab, under "Floorplans", on our property website.

Which utilities do I pay?

Crown Pointe Apartments will cover your snow removal and a single-stall garage. Residents are responsible for gas, electricity, cable/internet, water/sewer, and trash. There are monthly flat rate fees for trash, sewer, and water, which are as follows: $10/month for trash, $15/month for water, and $15/month for sewer. Our apartments have electricity through ­­­­­­­­­­­­­­­­­­­Holland Board of Public Works (BPW). The gas is billed through Crown Pointe Apartments (you will receive a bill monthly and can pay it with your monthly rent).

What is the security deposit?

Security deposits will vary depending on qualifying criteria. Our security deposit can range from $500 to 1.5x the monthly rent amount.

When is my rent payment due? What day of the month am I liable for a late charge?

Rent is always due on the first, and a $50 late fee is assessed on the 4th of every month (even on weekends and holidays).

How can I pay my rent?

You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.

What kind of pets do you allow? How many pets may I have?

At Crown Pointe Apartments, we welcome up to 2 pets, cats or dogs, are allowed. One pet living in the apartment will then require a one-time, nonrefundable $350 pet fee per pet. Monthly pet rent is $50 per pet per month. Read more about our pet policy. Breed restrictions apply; please get in touch with the office.

Resident Questions

If I get a job transfer, can I break the lease?

Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please ensure you reference your signed lease agreement and confirm policies with your Property Manager, as there could be unique circumstances.

Can I break the lease if I am part of the military and receive deployment or reassignment orders?

Service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please get in touch with the property manager as soon as possible in this situation. You must provide written notice and a copy of your military orders.

How can I refer a friend?

Please let our office know if you love our apartments and want to refer a friend! We offer resident referral programs throughout the year and would love for your friends and family to join our community.

If something needs to be repaired in my apartment, how do I report it?

You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if enrolled in our online services.

A person might be staying with me for a while; does the lease permit that?

Guests can stay with you for seven days.  If a guest must stay longer than seven consecutive days, they will be required to apply and be added to the lease agreement.  If someone is permanently moving in, they must fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?

We require a 60-day written notice, which you are responsible for, before moving out. If you need to move out at the end of your lease term, please remember to come in 60 days before the lease expires to provide your written notice.

Do you have cable/Internet services?

We partner with Xfinity for our community cable and Internet offerings. Please inquire with our office regarding any other cable/Internet providers.

Can I grill on the property?

Charcoal grills are available to use throughout the community.  Only gas grills are allowed for individual use.

I am locked out of my apartment/garage. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours,, you must call a locksmith.

I have lost my apartment and/or mailbox keys. What do I do?

If you have lost your keys, you may have new keys made at our office during business hours. Fees apply.

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